If you’re not happy about your product, you must send us a notice of cancellation within 14 days of delivery to receive a refund. You don’t need to provide a reason. You may simply change your mind. You will receive a refund only if you have not used or not assembled the product and if the product is returned in the original packaging. Refund will be equal to your purchase price for this product less the return delivery costs and any reductions if the product used.
For the product return, our Customer Service Team can organise the collection and delivery to our warehouse. After we inspect the product, if it is in perfect condition (T&Cs apply), we will refund as per our T&Cs within 14 days of reception of the goods in our warehouse.
We accept change of Mind Returns /14 day returns as long as you have not used the product and the product is returned in the original packaging (i.e. not used, not assembled, packaging in original condition). Refund will be equal to your purchase price for this product less the return delivery costs and any reductions if the product used. The return delivery costs are 20% of the selling price of each product with a minimum of $75 per product returned inc GST. You are responsible for the goods until they are safely received by Luxo Styles. We accept no liability for goods lost or damaged in transit back to our warehouse. Once Luxo Styles receives the item(s), we will refund you the amount paid for the product(s) less the return shipping costs within 14 days or will offer you a store credit valid for 12 months. For more details please contact our customer service team at info@luxostyles.com.au
The easiest way to let us know that you would like to cancel your order is to email us at info@luxostyles.com.au with a subject line :- Change of Mind Returns / 14 Day Returns . Here is the information we would need from you:
Please Note:- PRE ORDER ITEMS, CUSTOMISED & SPECIAL ORDERS are not covered under CHANGE OF MIND RETURNS/ 14 DAY RETURNS POLICY.
If you return a product because it is faulty or not as expected, we are under legal duty to provide you a product that is of satisfactory quality and as expected only if you have fully paid your item as per the amount invoiced when you ordered. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure only if you have fully paid your item as per the amount invoiced when you ordered.
In addition to your legal rights, Luxo Styles offers a 12 months warranty on all of its products. This is a manufacturer warranty. If you notice that your product is faulty, you will have to send us a picture and explain the issue to ensure that we fully understand what went wrong. We will then find the best possible solution to fix the problem. Depending on the situation, we will send you spare parts, or exchange your faulty product with a new one.
Our warranties only cover domestic use; items for use in commercial properties will not be covered. Works undertaken during the warranty period are not necessarily free of charge. If the problem is due to misuse (including commercial use instead of domestic use) rather than a manufacturing fault, the guarantee won’t apply. Damages due to weather conditions are not covered by the manufacturer warranty. Please refer to the product instructions manual if you require more information about the products and the way it should be used. If you have customised or amended your product, the product won’t be covered by the warranty.
In order to claim a warranty, you need to inform us maximum 1 month after noticing the product’s problem. In addition, you will have to provide your invoice for any claims. Once the warranty claim is validated by Luxo Styles and that it is agreed that the appropriate solution is not to send you spare parts or exchange your faulty product with a new one, Luxo Styles has the discretion to provide you with a refund, offer a store credit valid for 6 month or a product replacement as required under the Law if:
If a refund, a store credit or replacement is applied as part of this warranty, Luxo Styles may require the return of the product before refunding or replacing it, as long as this is permitted by the Law. In this instance only, Luxo Styles will cover the return delivery costs and will manage the collection and return delivery to our warehouse with our delivery partner. In the event of a refund, we will make your refund within 14 business days of reception of the goods in our warehouse. In the event of a store credit this will be valid for 6 months post of your original purchase date. In the event of a replacement, products are subject to the same warranties as the original product for the remaining warranty period based on your purchase date.
The easiest way to let us know that you would like to do a warranty claim is to send us an email at info@luxostyles.com.au
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Luxo Styles shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is beyond the reasonable control of a party, materially affects the performance of any of its obligations under this agreement, and could not reasonably have been foreseen.
Nothing in these Terms and Conditions excludes or limits your statutory rights as a consumer or our liability for fraud, death or personal injury caused by our Breach of Duty, any breach of the obligations implied by law; or any other Liability which cannot be excluded or limited by applicable law. In performing any obligation under these Terms and Conditions, our only duty is to exercise reasonable care and skill. Luxo Styles does exclude all liability of any kind for the transmission or the reception of or the failure to transmit or to receive any material of whatever nature. In addition, you should not rely on any information accessed using the website to make a purchasing decision – you should make your own enquiries before forming your own opinion and taking any action based on any such information. We do not accept and hereby exclude any Liability for Breach of Duty other than any such Liability arising pursuant to the provisions of these Terms and Conditions.
A provision of this Agreement that is or becomes invalid or unenforceable in any way is to be severed to the extent possible and necessary to make this document enforceable. The remaining provisions will not be affected and this document will be interpreted so as to most nearly give effect to the intentions of the parties as it was originally signed. Without limitation to the generality of this clause, any term or part of a term that is contrary to the provisions in the Competition and Consumer Act 2010 may be severed to the extent possible and necessary to make this document enforceable.
If any law relating to unfair contract terms would otherwise make a provision of these terms and conditions void, that provision is to be read down and construed as if it were varied, to the minimum extent necessary, so that the law does not make the provision void. This clause applies before any other reading down or severance provision in these terms and conditions.